Receptionist

Portico have an outstanding opportunity available for a Receptionist to join our team based at the City offices of a global consultancy firm.

As the first point of contact for visitors and employees, you will deliver an exceptional front-of-house experience, ensuring every interaction is welcoming, professional, and memorable. Working within a high-performing team, you will manage guest arrivals, meeting room coordination, client enquiries, and provide seamless support across reception and facilities services.

Key Responsibilities

• Greet and welcome clients and visitors with warmth and professionalism.
• Manage meeting room bookings and ensure rooms are prepared to a high standard.
• Escort guests throughout the building and provide personalised service, including refreshments.
• Handle telephone calls, emails, and enquiries efficiently and professionally.
• Gather client feedback and support continuous service improvement.
• Support facilities functions, including scanning, archiving, desk audits, and contractor management.
• Assist with projects, digitalisation initiatives, and lobby hosting duties.
• Build strong relationships with clients and colleagues, taking ownership of requests through to resolution.
• Identify opportunities to enhance the client experience and add value to the service.

Hours: 40 hours per week, with rotating shifts between 7am-7pm, from Monday to Friday
Salary: £34,352 per annum

• Previous experience in a corporate reception, hospitality, or premium customer service environment. Excellent communication and interpersonal skills.
• Immaculate personal presentation.
• Proactive, adaptable, and solutions-focused approach.
• Strong organisational and multitasking abilities.
• Confident working in a fast-paced environment with high service expectations.
• Strong negotiation skills and the ability to think creatively to solve problems.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.