Receptionist

BaxterStorey - Receptionist Maternity cover 12 month contract.

Working Hours: 37.5 hours, across four shifts between 7.00am and 20:00pm, Monday to Friday.
Closest tube station: Barbican or St Pauls
Salary: £32,000 per annum for the first three months, subject to successful completion of probation period, £35,000 per annum there after.

BaxterStorey have an exciting opportunity working alongside one of our most prestigious clients, based at their UK head office near Barbican.

As a Receptionist, you will create an exceptional welcome for both members of staff and the visitors entering the Client suite. You will also assist with meeting room management, including the booking of meeting rooms, meeting room and hospitality set up, and escorting guests and clients to the relevant rooms. You will be the go-to person in the office, covering a wide range of tasks for the client. To exceed expectations, the Receptionist will need to work closely with all other service providers, ensuring a seamless experience is provided to all staff using the space.
Some of the main responsibilities of the role include: -

• • • To follow all standards and procedures as outlined in the Reception SLAs.
    • To meet and greet clients and visitors and to inform relevant parties of their arrival.
    • To keep a track of people, know who they are meeting and which conference room is booked for them
    • To meet and greet clients and informing hosts of their arrival.
    • To maintain a neat & tidy reception area.
    • To ensure conference suites are tidy, stationary is stocked and correctly set up.
    • To ensure the booking system is up to date at all times
    • To maintain a comprehensive and accurate working record of room bookings
    • To check meeting rooms before meetings.
    • To liaise between FTI facilities, AV, IT, business support services and the catering department on conference booking requirements.
    • To email all bookers checking next day booking details, including catering, delivery time, dietaries, room set-ups and AV support details
    • To serve as an information source for clients
    • To answer MS Teams calls in a polite and professional manner and to the agreed standard
    • To complete each shift responsibilities to the highest standard, which include but are not limited to, completing next day booking confirmations, emailing bookers for the following week to obtain details for large events and fine dining, menus, dietaries, room set-ups and AV requirements, adding guests names and guests lists to security for next day arrival
    • To report any faults in meeting rooms and reception areas
    • To provide after-hours receptionist presence if required, in respect of early starts for clients
    • Maintain awareness of health and safety regulations in the building
    • Carry out any administrative task deemed reasonable by your manager or supervisor

• The successful candidate must have excellent communication skills, as well as being comfortable with using different visitor management systems, and the ability to prioritise work due to constantly changing circumstances.

As a Receptionist, you will receive these benefits: -

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme