WNS Global Services

Customer Service Team Manager – Financial Services - South Africa

Manage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the customer in line with…

Performance Management

Assistant Manager - Training - Durban - South Africa

Main purpose: The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units. Key Responsibilities: 1. Training Delivery • Conduct new…

Call Center Agent - Insurance - Durban - Grid Eye, South Africa

Main purpose: An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performance individuals, with exceptional communication skills, to provide our…

Training Manager

The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business…

Performance Management

Senior Quality Manager

Six Sigma Stakeholder Management

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our…

Business Process Analyst

Data Modeling RPA SharePoint Six Sigma Stakeholder Management +1 skills

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. Key Responsibility Areas 1. Process and…

Customer Service Agent – Financial Services - South Africa

Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our…

Junior Quality Manager - South Africa

The main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen'…

Group Manager - WFM

To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities while adjusting resources to meet business objectives. People…

Senior Group Manager - Call Centre Operations Night Shift

Six Sigma Stakeholder Management

To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of…

Call Center Agent - Collections - Bellville, South Africa

The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place…

Assistant Manager - WFM Planner

Stakeholder Management Statistics

JOB PURPOSE Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of…

Assistant Manager - WFM Planner

Stakeholder Management Statistics

JOB PURPOSE Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of…

Call Center Agent - Inbound - Claremont, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Operations Manager - South Africa

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are…

Performance Management

Operations Manager - Durban - South Africa

The main function of this role is to drive performance and be fully accountable for deliverables. Key responsibilities • Deliver operational targets and business strategy • Create and drive strategic operating plan…

Operations Manager: Sales Contact Centre

Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer…

Call Center Agent - Collections - Century City, South Africa

The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place…