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What You’ll Do: Professionally and thoroughly address clients’ software questions via phone calls, chats, and emails, prioritizing those in Service Learning Agreement (SLA) breach. Able to execute day-to-day, as you’ll…
What You’ll Do: Directly support the successful resolution of client tickets that come through Foundant's Support channels: chat, phone, and email. Develop and maintain a high degree of product knowledge across…
What You’ll Do: You'll own team member lifecycle strategy end to end — from first sourcing conversation through onboarding, early-tenure experience, and offboarding — connecting every stage into a single strategy…
What You’ll Do: You'll build and maintain strong, trusted relationships with clients across our portfolio, serving as a strategic advisor and advocate — because renewals are built on relationships, not just…
What You’ll Do: You'll lead, mentor, and grow a team of Client Success Managers, building a culture of accountability, collaboration, and continuous improvement You'll design and implement scalable success…
What You’ll Do: Build confidence in communicating clearly and professionally with clients, teammates, and stakeholders at all levels across Foundant Technologies and SmartSimple. Support day-to-day client needs by…
What You’ll Do: List building & marketing partnerships Grow Foundant's Australian marketable list through multipronged organic, paid, and partnership-driven channels. Drive and hit monthly MQL targets.…
What You’ll Do: Respond to and triage inbound support tickets, applying initial diagnosis and prioritization based on severity and SLA. Troubleshoot common SmartSimple configuration, workflow, and reporting issues,…
What You’ll Do: Brand strategy & standards Establish and maintain Foundant’s brand framework — color, logo usage, typography, photography, iconography, and illustration — as a documented, living system rather than…
What You’ll Do: You'll own and drive the maturity of Foundant's information security and GRC program end to end — setting the strategic roadmap that protects the trust our clients place in us across five…
What You’ll Do: This role has two centers of gravity. You'll be dispatched into product teams to help design and implement solutions, solve hard engineering problems, and you'll own the shared services that…
What You'll Do: Project Planning & Execution Lead end-to-end implementation projects, from kickoff through go-live and transition to Customer Support. Create detailed project plans, timelines, and resource…
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