Transit Service Manager - Light Rail Dispatch

The Transit Service Manager, Light Rail oversees and coordinates the daily activities of Light Rail Vehicle Operators within the MetroLink Operations division. This position provides leadership, guidance, and support to ensure safe, reliable, and efficient rail service. Job Responsibilities Reviews and assesses daily operating activities, recommending improvements to enhance service efficiency, including during special events. Prepares comprehensive daily reports covering attendance, absenteeism, on‑time performance, and security and fare enforcement coverage. Produces incident and special reports related to train service activities, including safety issues, vehicle accidents, and employee or passenger injuries. Conducts investigations into accidents and customer complaints. Monitors stations, platforms, elevators, escalators, emergency telephones, and ticket vending machines, reporting defects and responding to emergency alarms. Trains employees on operating procedures, equipment usage, and emergency protocols. Plans, directs, coordinates, and oversees the work of employees within the section, preparing periodic observation reports. Ensures non‑Metro personnel comply with safety standards and rules. Reports delays and operational problems promptly and take corrective action to maintain schedules and service reliability. Assists passengers and ensures the delivery of safe, efficient, and courteous service. Conducts grievance hearings in accordance with applicable labor agreements. Develops and implements procedures and schedules governing light rail operator activities. Supports the development of performance standards and evaluates employee productivity against established metrics. Assists in preparing safety procedures, operational rules, and regulations. Participates in emergency response involving vehicles, equipment, or passengers, notifying appropriate personnel. Supports emergency passenger accommodations by operating commercial passenger vehicles to provide public transit services.