Technical Support Specialist

PURPOSE

• This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to: o WEXNETo SpeedShipo UPS.como WorldShipo ShipRush • Provide first line technical support via phone, e-mail and/or a desktop support application. • Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.• Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc. • Troubleshoot basic hardware issues.• Test bug fixes and enhancements.• Redirect or escalate problems as appropriate.• Respond to inquiries in a timely manner, adhering to procedure and protocol.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES• MS Office to include Excel, Word, Outlook.• Computer hardware and software. • Adaptable. • Attention to detail. • Good communication skills, both verbal and written. • Excellent collaboration skills. • Time management skills. • Ability to prioritize.
QUALIFICATIONS:• Bachelor’s degree. • 0 – 2 years of relevant experience.
PHYSICAL DEMANDS & WORK ENVIRONMENTWork Environment: Job is typically performed in a general office environment.
Physical RequirementsNP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)