Team Manager (BPO) - Riga, Latvia

Are you experienced in leading teams and committed to delivering operational excellence within a multicultural BPO environment? We are searching for a dedicated and resourceful individual to join our team in Riga as a Team Manager. This is a unique opportunity to develop your leadership career within an international setting, driving high performance and supporting business objectives for our clients and colleagues.

Key Responsibilities – Team Manager Jobs in Riga BPO Sector

• Lead, motivate, and support a diverse team of customer service professionals, ensuring achievement of performance standards and KPIs.
• Manage daily team operations, including resource planning, task allocation, and real-time workflow management.
• Monitor and report on service levels, productivity, and quality metrics, implementing action plans where necessary.
• Provide clear, constructive feedback and regular coaching sessions to drive development and continuous improvement among team members.
• Foster a positive and inclusive team culture, ensuring all staff feel recognised, engaged, and empowered.
• Act as a point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution in line with company standards.
• Collaborate closely with Operations, Quality, and Training teams to optimise performance and ensure consistency across all processes.
• Contribute to the design and implementation of new initiatives to improve customer satisfaction, operational efficiency, and employee experience.
• Maintain accurate documentation relating to team performance, escalation handling, and HR processes.

Essential Skills and Qualifications – Team Manager Careers in Riga BPO

• Fluency in English and strong communication skills; additional language skills are an advantage.
• Previous experience (2+ years preferred) in a team leadership or supervisory position within a BPO, customer service, or contact centre environment.
• Proven ability to manage people, processes, and deliverables in a fast-paced, target-driven setting.
• Excellent organisational and analytical skills with the capability to interpret data and take decisive action.
• Competence with MS Office tools, CRM systems, and workforce management platforms.
• Strong interpersonal skills, fostering trust, collaboration, and employee engagement at all levels.
• Problem-solving mindset and ability to handle challenging situations with professionalism and empathy.
• Eligibility to work in Latvia or willingness to relocate to Riga (relocation support may be available).

Benefits & Rewards – Team Manager Roles in Riga BPO

• Competitive salary package with performance-related bonuses and regular reviews.
• Flexible hybrid working model, allowing a mix of office and remote work.
• Private health insurance, paid time off, and enhanced wellbeing programmes.
• Comprehensive onboarding, ongoing training, and clear pathways for career advancement into senior management roles.
• Opportunities to participate in international projects and skill-development initiatives.
• Supportive, innovative, and inclusive team culture based in modern offices in central Riga.

Why Further Your Team Management Career with Us in Riga?

• Make a significant impact on team performance, customer satisfaction, and business outcomes within a leading BPO company.
• Collaborate with experienced professionals in an open, multicultural environment that values integrity, respect, and innovation.
• Shape your leadership journey with personalised coaching, mentorship, and opportunities for promotion into regional or global roles.
• Work in a setting where continuous improvement, diversity, and employee wellbeing are prioritised.
• Contribute directly to delivering world-class service and creating a positive, supportive workplace culture.

If you are eager to develop your leadership expertise and thrive within a fast-paced BPO team in Riga, apply today and help us continue to deliver exceptional customer service and operational excellence!