Systems Engineer

Responsibilities:

• The NOC Engineer is responsible for multi-level support that includes diagnosing, troubleshooting and resolving Server and Network issues in a fast paced-dynamic environment
• The NOC Engineer answers incoming support requests, inquiries, and emails to determine if problems are user, software or hardware related; analyzes problems/issues/inquiries; addresses issues personally when possible; assigns severity levels to the appropriate technician and; follows through to resolution
• This position will work from the ITSM queue to manage alerts and incidents created by our monitoring tools.
• Troubleshoot technical issues assigned by the NOC Team Lead and Director of Managed Operations including hardware, software and network communication issues.
• Responsible for answering phones, email and tickets for incoming support requests
• Performs various administrative tasks across various OS platforms.
• Escalates issues quickly and efficiently in accordance with documented Service Level Objectives
• Provide proactive maintenance on as required
• Available for occasional late shift work.
• Available for scheduled on-call support.
• Maintains strong customer service skills when dealing with clients, vendors and Anexinet personnel
• Advises Anexinet management of client support or reoccurring technical issues

Qualifications, Knowledge, Skill Required

• Excellent customer service skills
• Excellent troubleshooting techniques
• Excellent communication skills including the ability to translate technical information to non-technical users
• Strong Server OS Knowledge, Linux, Unix, Windows
• Effective analytical and creative problem-solving skills
• Strong organizational skills and keen attention to detail
• Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines
• Experience in cloud-based technology such as AWS, Azure, Google GCP, Office 365, G-Suite
• Must be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork

Experience

• 5+ years experience working within a NOC, Server Support or Network Administration position
• Associates degree or equivalent technical certificate required or relevant work experience will be considered
• CCNA, MCSA and/or AWS certification preferred
• Prior experience working for an MSP or Value-Added Reseller preferred but not required
• Must be a team oriented individual
• Must have a good personality with a sense of humor

All your information will be kept confidential according to EEO guidelines.