| JOB SUMMARY | Responsible for the design, development, maintenance, and continuous improvement of a custom, enterprise-grade operational system supporting multiple site locations. Owns the technical architecture and day-to-day operations of the system. Works closely with operations, production, logistics, and leadership stakeholders to translate business processes into reliable, auditable, and scalable system workflows. Includes requirements gathering, data modeling, workflow automation, system integrations, and ongoing optimization to ensure system performance, accuracy, and usability at scale. Serves as the technical owner of the system, ensuring reliability, data integrity, and alignment with evolving business needs while reducing manual processes and operational risk. | Essential Functions | Act as the primary technical owner for the system, including architecture decisions, enhancements, troubleshooting, and long-term maintainability. | Gather and document requirements from operations, production, logistics, and management stakeholders and translate them into functional system designs | Build and maintain automated workflows | Design and manage relational data models to support high-volume transactional workflows and historical tracking | Implement system logic to enforce business rules, timestamps, status transitions, and auditability | Optimize system performance and reliability, including identifying and addressing scripting timeouts, data volume constraints, and workflow bottlenecks | Develop operational and executive-level reporting to provide visibility into the system | Support multiple sites ensuring consistent system behavior across locations | Provide ongoing support, enhancements, and user guidance to ensure effective adoption and correct system usage | Collaborate with internal IT and external vendors as needed to support integrations and infrastructure requirements | | |