Support Engineer

• Chat and respond to customer emails to solve technical issues they are facing
• Create a report of bugs and repetitive queries from customers every day
• Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support
• Write documents and maintain reports of top queries and missing content for the content writing team

• At least 2 years of previous Technical product support experience is required.

Good to have:

• Remote work experience