Support Analyst

Role: - Support Analyst

Job Description

· The ideal candidate must have skills and experience to support applications in Treasury as part of L1 team.

Key Responsibility

· Being a part of shift based Treasury production and environment team

· Monitoring of applications and EOD batches in Production

· Providing 1st level resolution to the users

· Incident resolution and release management

· SLA adherence and compliance to incident escalation

Desired Skill

· 3 to 5 years of experience in supporting Treasury domain based applications with banks

· Should have experience in monitoring and troubleshooting EoD batches

· Experience working in both Unix and windows environment is a must

· Should have experience in working SQL queries

· Experience in performing maintenance activities for applications

· Experience in Incident, Problem, and change and release management process

· Good understanding of the incident escalation process

· Should be flexible in working in various shifts and weekend shifts as well

· Experience in Murex application monitoring in Production is an added advantage

· Knowledge of Control-M, UNIX and Shell scripting is desired

· Knowledge in Murex Data Mart report troubleshooting is desired

· Experience in automating the manual effort will be added advantage

All your information will be kept confidential according to EEO guidelines.