Service Manager

Position Overview:

Maronda Homes is looking for a Service/Warranty Manager with previous residential construction experience to add to our team. This person will be responsible for the on-site review and repair of warranted residential construction.

Duties and Responsibilities:

• Meet with homeowners to determine needed repairs and verify warranty claims.

• Supervise subcontractors on scheduled appointments, and insure proper completion of work

• Ensure the protection of areas of the home being worked on as well as surrounding areas.

• Make sure work areas are cleaned prior to leaving home.

• Participate in Customer Service follow up with homeowners.

• Work with Production Management & other depts. to resolve problems & coordinate activities.

• Complete all inspections required paperwork, including scheduling and payment approvals.

• Maintain Service Database insuring accurate records of all service requests.

• Perform quality control inspections prior to close to ensure delivery of completed, quality

homes.

Required Education:

• High School Diploma or equivalent

Required Technical Knowledge:

• Familiarity with residential construction techniques and standards.

• Ability to perform some minor repairs and punch-list items.

Desired Experience:

• 3 years of residential home building experience either in a production, or warranty service role.

Additional Qualifications:

• Must be able to bend/lift/carry up to 50lbs

• Must be able to reach, crawl, and other miscellaneous physical activity related to warranty/repair work

• Must be organized and able to complete tasks on a timely basis.

• Must have strong people skills and the ability to communicate clearly.

• Must be able to stick to strict policies and apply them uniformly.

• Must have reliable transportation,and be able to get to appts. in a timely manner

• Must be available for some very limited evening & weekend work.

• Must pass a criminal background check.

EEO Employer