Server

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Fundamental Requirements:

· Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Readily smiles and maintains an engaging expression throughout full guest experience

· Exhibits a genuine sense of interest and concern for the guest and demonstrates anticipatory service when appropriate and helpful.

· Consistently and respectfully personalizes guest interactions, addressing the guest in accordance with their preference, if known.

· Performs the requirements of their department knowledgeable and proficiently. Can confidently answer any questions about the entire hotel or obtain effective and prompt assistance

· Have a thorough knowledge of menus and be able to inform guests of dietary restrictions and allergies of each menu.

· Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

· Pre-bus all tables removing soiled dishes after each course.

· Be familiar with the operation of the P.O.S system.

· Perform cashiering functions by closing checks and preparing end of shift paperwork as instructed by management

· Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

· Ensure that tables and side stations are kept stocked, tidy and clean at all times.

· Service guests to the standard steps of service while implementing fundamental standards as outlined by management

· Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

· Consistently upsell food, beverage and promotional items to guests.

· Be familiar with fire extinguishers, locations and know how to use them.

· Obtain and deliver complete food and beverage orders, ensure bill is accurate and collect payment.

· Ensure overall guest satisfaction and end each interaction with a warm and sincere closing.

Education & Experience:

· High School diploma or equivalent.

· Excellent reading, writing and oral proficiency in the English language.

· 3 year food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.

· Proficient knowledge of wines, spirits, and mixed drinks. (bench test required)

Physical requirements:

· Flexible and long hours sometimes required.

· Must be available to work nights, weekends and holidays if required

· Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand for the entire shift.

· Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

General Requirements:

· Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be highly articulate and avoids slang and excussive use of phrase-fragments

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper, clean and well fitted uniforms.

· Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Maintain consistent and complete communication amongst team and hotel associates.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information.

· Must be able to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

· Maintain a friendly and warm demeanor at all times.

• Hourly Wage: Intro rate $13.72 - wage after 90-day probationary period is $15.24
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities