BU Description

We are Technology and Automation team that drives competitive Advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution, and obsessive value realization

About You

• You like to develop, design, and deliver solutions that deliver sustained business value from our SFDC platform and associated solutions
• You enjoy working cross-functionally across Sales, Marketing, Customer Success, Operations, and IT organizations.
• You’re a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey.
• You like to innovate, and have a passion for solving business problems, to continuously improve our quality of service
• You have a passion for development, and challenge yourself to learn new things
• You know how to have fun and connect with people
• You are AI first

Key Responsibility/Role Expectation

• Developing customized solutions within the Salesforce platform

• Designing, coding, and implementing Salesforce applications

• Collect and collate user feedback

• Proactively engage on continuous improvement efforts for application design, automation, support, and practice development efforts

• Support various applications/tools administration

Professional Experience

• 6-7 years’ hands-on development experience on the Salesforce platform

• Sales exposure gives you an edge for this role

• Understanding of the Salesforce product suite

• Thorough understanding of the Territory and Quota design process will give you and edge

• Participate in efforts to develop and execute automation, testing, training, and documentation

• Good understanding of designing reports and dashboards in SFDC

• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance

• Ability to work in a fast-paced environment and manage priorities judiciously

• Excellent Communication skills

• Exposure to Agent force and Salesforce MCP is desirable

• Strong commitment to customer service, employee efficiency, and company growth

• Superior analytical and problem-solving abilities

• Experience working in a global team

• Firsthand knowledge of integrating 3rd party solutions, or apps in the SFDC environment

• Good knowledge of Excel, perhaps even VBA skills desirable

• Exposure to Tableau CRM (Formerly known as Einstein Analytics) desirable