Senior Manager, Operations

Lead and develop high-performing cross-functional teams to deliver strategic operational initiatives, optimize processes, and drive sustainable business growth. ## Responsibilities • Lead cross-functional teams across Product, Engineering, Marketing, and Operations to achieve program milestones, ensuring delivery within scope, timeline, and quality targets. • Develop and execute program roadmaps with measurable milestones, resource plans, and success metrics, and provide monthly progress updates to stakeholders. • Establish strategic direction for a portfolio of initiatives by translating executive objectives into prioritized programs and guiding decision-making based on data and risk. • Manage budgets and resources for a portfolio of programs, forecast needs, monitor spend, and report variances to finance and leadership. • Drive continuous improvement by leading process optimization efforts, implementing standardized practices, and tracking impact through efficiency, quality, and customer outcomes. • Build and develop high-performing teams through coaching, performance management, and succession planning, while fostering a culture of accountability and learning. • Collaborate with senior leadership and key sponsors to secure funding, align expectations, and mitigate risks across organizational boundaries. • Establish governance and risk management for programs, including defining success criteria, conducting regular reviews, and ensuring compliance with internal controls.