SD consultant for Application support and maintenance
Roles & Responsibilities :
As a SD consultant for support and maintenance topic, ensure Incidents, Service requests and Problem tickets are resolved within the KPI’s and to the customer satisfaction with Quality resolutions.
Required skills:
1. Domain expertise in Sales and Distribution
2. Should have thorough knowledge on Sales Order Management.
3. Output Management - through EDI, FILE transfer, Mail, PDF forms. Scripts, Smart forms.
4. Very Good Knowledge in Idoc processing, Error handling and IDOC mapping knowledge
5. Very Good experience in Job setups, process and Job error analysis
6. Strong experience in Delivery , Shipments, Picking , packing , WM interface topics,
7. Pricing: Configuration, error analysis.
8. Credit Management, Availability check, Revenue recognition, Credit/Debit Memo
9. Processing, Sales Returns, Free of charge delivery, Intercompany, STO, Billing
10. Very good knowledge in GTS process : Customs , Compliance and preferences
11. Handling incident, service requests and problem tickets in SAP SD. Ability to do configuration, master data changes, end-to-end process flow
12. Abap Debugging skills, SO10 text maintenance is preferred
13. Cross module : CS,MM,FICO, PP,APO, GTS knowledge is an added advantage