Scaled Customer Success Manager
Posted Updated
OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. As a Scaled CSM, you'll use your people and communication skills (alongside some technology) to guide our customers towards success, from implementation through adoption at scale.
You will take a data-driven approach to support customers with timely and relevant resources throughout their journey. The Scaled CSM role is a perfect role for someone who has an exceptional drive to execute, loves helping customers, has an analytical mindset, and is comfortable forging their own path.
What You’ll Do:
- Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals
- Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed
- Participate in and enhance existing 1:many Programs such as Office Hours and Trainings
- Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities
- Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale
- Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes
Skills and experience:
- 2+ years of demonstrated success in a Customer Success role
- Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale
- Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders
- Ability to balance and prioritize multiple tasks and projects
- Experience using Customer Success Platforms
- Understanding of Customer Success metrics and KPIs.
- Passion for helping customers and a commitment to providing exceptional customer service
The New York and California base salary for this full time position is between $70,000 - $115,000 with an expected On Target Earnings (OTE) between $105,000 and $145,000/year. This spans two levels as an IC2 and IC3 at OneSignal. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.