Sales Operations Supervisor

Job Summary
The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. The role requires proactive identification of process improvements, strong data driven decision making, and a commitment to coaching and developing a high performing team.

The ideal candidate thrives in a fast paced environment, effectively manages multiple priorities, and confidently provides mentorship, performance feedback, and strategic direction to a team of coordinators. This individual demonstrates a growth mindset, a solution focused approach, and professional maturity to ensure continuous team improvement aligned with evolving business needs.

Duties and Responsibilities

Operational Leadership and Process Optimization

• Oversee daily operations of the Sales Operations team to ensure optimal resource utilization and adherence to company policies and procedures

• Drive process improvements to enhance efficiency, accuracy, and overall team performance

• Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data driven insights

• Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration

• Maintain strong organizational discipline to manage multiple tasks while ensuring timely execution

Team Development and Performance Management

• Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations

• Conduct performance evaluations and establish clear, measurable goals aligned with company objectives

• Foster a culture of accountability by defining KPIs and holding employees responsible for performance outcomes

• Proactively identify and address workload challenges, interpersonal conflicts, and performance concerns

• Develop employees by encouraging a growth mindset and commitment to ongoing professional development

Collaboration and Strategic Execution

• Partner with Sales Leaders to align Sales Operations strategies with overall business goals

• Support Operations Leadership in executing Wildly Important Goals and company initiatives

• Serve as a backup resource to assist coordinators when necessary to ensure smooth team operations

• Adapt quickly to shifting priorities and guide the team effectively through change

Required Behaviors & Attributes

• Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative. Actively seeks opportunities to develop new skills and progress within the company.

• Solution Focused: Approaches challenges with a positive mindset and proactively resolves issues. Deals effectively with conflict while assuming positive intent from others.

• Professional Maturity: Acts as a self-starter who is respectful, transparent, and cooperative. Maintains professionalism and accountability in all interactions.

• Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast-paced environment by embracing new processes and challenges.

Core Skills & Experience

• Time Management & Ability to Prioritize: Effectively plans and executes tasks while meeting deadlines. Demonstrates an ability to juggle multiple priorities without compromising quality.

• Organized: Maintains a structured approach to work, ensuring clear and systematic documentation and process management.

• Quality of Work & Attention to Detail: Consistently delivers thorough and accurate work that meets high standards. Critical for managing complex order processes and ensuring seamless execution.

• Customer Service Oriented: Prioritizes customer satisfaction by understanding and addressing the needs of both internal teams and external clients. Demonstrates empathy, clear communication, and prompt resolution of issues.

• Technical Proficiency: Proficient in using industry tools such as Salesforce and Microsoft Suite (Excel, PowerPoint, Outlook, Teams), along with other relevant software for efficient order management, data analysis, and reporting.

• Sales Oriented: Possesses the ability to influence decisions and negotiate effectively, even within an operational role. Demonstrates a mindset geared toward driving results and contributing to overall sales objectives.

Experience Requirements

• One to two years of experience in Sales Operations or a similar role

• One to two years of leadership experience managing a team of three or more employees

• Experience with CRM and ERP systems required; Salesforce and Oracle E Business Suite preferred but not required

Additional Notes

• Daily tracking of attendance, shift schedules, and breaks/lunches

• Primary review and approval of local timecards

• Monitoring general office conduct and maintaining team standards

• Serving as our primary point of contact and "eyes and ears" on the ground

If you are a proactive leader who is committed to operational excellence, team development, and driving measurable impact within Sales Operations, we encourage you to apply.