Retail + Lulus Cashier - Seasonal
Must be available to work Monday - Friday, 9:30am - 5:15pm.
PURPOSE: To provide exceptional guest service to all guests at Mall of America and to assist guests in purchasing merchandise and tickets for Nickelodeon Universe®.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide exceptional guest service by greeting and conversing with guests and determining their needs.
Assist guests with product questions and general questions about MOA and the local region.
Recommend, select and assist in locating merchandise based on guests’ needs.
Prepare and organize product for display for purchase.
Maintain knowledge of current sales, promotions, and discounts.
Understand specific product knowledge such as features, similar products, and benefits.
Clean, organize, stock, and maintain specific product displays as directed.
Complete inventory on selected products while keeping items organized and maintained.
Communicate inventory levels of assigned product area to supervisors.
Oversee safety and cleanliness of the sales floor.
Ring and count out funds accurately and timely following established cash handling procedures.
Consistently practice procedures of loss prevention.
Utilize suggestive selling techniques to increase sales.
Print and change Order Entry orders.
Complete safety checklist and training.
Check in retail stock, ensure that all product is on the sales floor and represented, placing backstock in the proper location in the stockrooms.
Cross train with other MOA departments, and willing to regularly be assigned to assist as needed.
Work a flexible schedule, including weekends, evenings, holidays, and high-volume days.
Additional duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Must be at least 15 years of age.
Outstanding guest service skills.
Basic knowledge of computers.
Excellent verbal and written communication skills.
Basic math skills
Previous point of sale experience including cash handling.
Interpersonal skills – working alone and with team.
Previous retail experience preferred.
Previous guest service experience preferred.
PHYSICAL JOB REQUIREMENTS:
While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.
Walk: Occasionally, about 50% of the time
Stand: Frequently, about 70% of the time
Sit: Rarely, about 5% of the time
Bend/Stoop: Infrequently, about 15% of the time
Kneel/Squat: Infrequently, about 15% of the time
Climb: Rarely, about 5% of the time
Lift/Carry
Less than 10lb: Frequently, about 75% of the time
11-25lb: Infrequently, about 25% of the time
26-50lb: Rarely, about 5% of the time
Over 50lb: Rarely, about 5% of the time
Push/Pull: Infrequently, about 25% of the time
Twist: Rarely, about 10% of the time
Reach above shoulders: Infrequently, about 15% of the time
Reach at or below shoulders: Infrequently, about 25% of the time
Reach at/below waist: Infrequently, about 15% of the time
Dexterity: Continuously, about 90% of the time
Use of at least one hand is required to perform job duties and maintain safety
Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.