Relationship Manager: Micro SME

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Responsible to drive business growth from Micro-Small & Medium Enterprises (Micro-SMEs) Segment in-line with Bank’s Policy, Procedures and Strategy.

Job Description​

1. Business Growth

• Develop and maintain business relationship with existing and potential customers and act as Bank’s key contact person to Micro-SME customers
• Assist branches to identify, negotiate business opportunities to grow business portfolio in line with annual business targets
• Initiate and conduct customer engagements such as focus groups, customer forums, workshops aimed at identifying customer needs, building and strengthen relationships with customers, customer retention and customer loyalty creation
• Engagement with various stakeholders to ensure growth of Micro-SME business and that Bank’s interests are properly represented and safeguarded
• Manage sales leads through the entire funnel, ensuring consistent pipeline progression from first touch to contract maturity across all branches."
• Participate in developing business operating flows, procedures and processes.
• Support Manager Micro-SME lending on soliciting and managing guarantee funds to enhance security cover to Micro-SME loan portfolio.
• Support branches in credit structuring and appraisal of Micro-SME loan applications to ensure facilities are granted according to Bank’s Policy and Procedures
• Review loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and target
• Support branches to solicit deposits from Micro-SME customers to meet Retail liability targets
• Benchmark bank’s products and services to that of competitors in the market and advice improvement whenever needed.
• Explore, initiate and nurture emerging business leads/opportunities for growth of Micro-SME business across branches.
• Monitor and ensure Micro-SME loan portfolio quality is within the acceptable risk levels.
• Perform other duties as may be directed or assigned by his/her supervisor

2. Product Development

• Collaborate with Product team in enhancing and developing new products to suit Micro-SME customers and ensure training and launches are done in accordance with Bank procedures·
• Monitoring efficiency and effectiveness of Micro-SME product, review performance and recommend corrective measures accordingly.
• In collaboration with Product team, review and advise on proper pricing of Micro-SME products to remain competitive in the market.
• Develop and maintain a product catalogue for Micro-SME business

3. Risk Management

• In collaboration with Credit Unit, participate in review of Credit Policy, Procedure Manual etc to accommodate market, industrial and regulatory changes in Micro-SME lending business·
• Address Risk, Compliance or Audit issues related to Micro-SME business in the Bank· Ensure compliance with Micro-SME procedures in all business engagements·
• Assist branches to monitor performance of Micro-SME portfolio and undertake or recommend appropriate intervention to ensure it performs in line with approved performance indicators and targets·
• Assist branches to ensure compliance with loan covenants.

• Participate in developing business operating flows, procedures and processes

4.0 Education and Experience Required

4.1Education required.

• • Holder of First degree or its equivalent in Finance, Accounting, Agribusiness, Banking, Economics, Planning and/or relevant fields from recognized higher learning institution. Master’s degree or Banking Certification will be an added advantage.

4.2Experience required.

• • At least 3 years of working experience in Banking Industry
  • undefined
  • Significant understanding of Micro-Finance Lending business with proven success in developing client relationships and delivery of solutions to the bottom of the Banking Pyramid.

4.3 Other Relevant Requirements

o Ability to work under pressure in complex environment including travelling to upcountry

o Sound understanding of Microfinance products and services

o Self-motivated, innovative with ability to initiate and lead change.

o Excellent knowledge of Banking operations and financial markets in Tanzania

o Well-developed analytical, quantitative and problem-solving skills.

o Credit structuring and analysis skills

o Excellent communication (English and Kiswahili), numerical, analytical and report writing skills

o Strong computer skills; proficient in outlook, word, excel and power point

o Managerial and leadership skills (Analytical, Conceptual and resourcefulness)

o Strong interpersonal and networking skills for both internal and external customers

o Ability to prioritize effectively and execute tasks in a high-pressure environment

Qualifications

Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Higher Diplomas - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)