Quality Manager
Location: Home-based with travel to services across EnglandContract: 4 month fixed term contract, Full-time (35 hours per week)Salary: £34,000DBS: Enhanced with Adults
An opportunity to drive organisational performance, delivering insight to improve outcomes and measure our impact on the lives of those with mental illness.
At Rethink Mental Illness, we are seeking an experienced Quality Manager to support our approach to managing Quality Assurance and Health & Safety. Formed in January 2026, the Business Improvement & Technology directorate brings together Performance and Impact, Technology & Business Systems, Compliance, Quality, Audit and PMO. Its purpose is to enable meaningful, organisation-wide change by strengthening how we use data, insight, systems and embed continuous improvement.
The directorate will play a central role in supporting strategic planning and delivery, improving service quality, driving performance, demonstrating impact, maintaining compliance and ensuring our technology and systems help us remain an efficient, effective and insight-led organisation.
What you'll be doing
As Quality Manager, you'll play a key role in supporting services to deliver high-quality, compliant and continuously improving care.
You'll:
Analyse performance and quality data to identify trends, risks and opportunities for improvement
Deliver remote and on-site quality and health & safety audits
Support services to complete audit action plans and embed sustainable improvements
Report audit findings, key themes and recommendations to stakeholders across the organisation
Work with operational teams to strengthen compliance with legislation, regulation and best practice
Support services in preparing for CQC and other external inspections
Contribute to the development of audit methodologies and quality frameworks
Promote effective risk management and monitor quality-related concerns
Work collaboratively with colleagues, commissioners and external partners to drive service improvement
Provide expert advice on quality, compliance and health & safety matters across Rethink Mental Illness.
What we're looking for
We're looking for someone who combines analytical thinking with strong relationship-building skills and a genuine commitment to improving outcomes.
Essential
Experience in a quality management, compliance, assurance or similar role
NEBOSH General Certificate or NVQ Level 3 (or above) in Health & Safety
Knowledge of health and social care legislation, including the Health and Social Care Act 2008 and Health & Safety at Work Act 1974
Experience using data to identify performance issues and drive improvement
Strong analytical and problem-solving skills
Experience supporting business improvement initiatives
Excellent communication and stakeholder management skills
Good Microsoft Office skills
Ability to work independently, manage priorities and travel nationally when required.
Desirable
Degree, professional diploma or recognised management qualification
Qualification in Quality, Change Management or Project Management
Experience working within the voluntary sector.
Who this role would suit
This role would be ideal for someone currently working as a:
Quality Manager
Quality Assurance Manager
Compliance Manager
Audit Manager
Health & Safety and Quality Lead
Governance Officer
Service Improvement Manager
who wants to make a meaningful impact within a national mental health charity.
Ready to apply?
If you're passionate about quality, compliance and continuous improvement—and want your work to directly improve the lives of people affected by mental illness—we'd love to hear from you. Join us and help shape services that make a real difference every day.