PUN - REF104188Y_2026259633 - Accounts Receivable - Senior Associate

• Proactively contact customers via telephone and in writing in order to drive collections

• Work to agreed quality standards and agreed timescales

• Responsible for managing complaints and ensuring compliance

• Liaise with internal and external colleagues throughout the business and externally with customers

• Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt

• Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information

• Outbound calls to customers

• Maintain customer information on system

• Inbound call handling

• 2 to 5 years collection experience in a call center environment essential

• Computer literate

• Excellent verbal and written English communication skills

• Good negotiation skills• Decision making, and analytical skills

• A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure

• Team player with a disposition to learn• Objection handling ability