Program Support Specialist - Level 3
Job Description: Casual Program Support Specialist – Level 3, LINC Home Study Ontario
Summary: Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks and client training in the LINC Home Study program.
Duties & Responsibilities
Client Service and Support
- Provide escalated client service and troubleshoot issues• Provide platform and standard operating procedure support to clients• Perform intermediate webinar moderation
Data Management and Reporting
- Perform data entry tasks on platforms• Track and maintain data and generate reports• Perform data analytics to support monitoring of program metrics
Administrative Tasks
- Maintain back-ups of invoices and expense claims• Support administration of casual instructor payroll and expense claims• Maintain program inventories (capital assets, supplies, etc.)• Perform other administrative duties as required
Program Support
- Provide program activity support as needed• Support program outreach• Lead small initiatives
Training and Resource Development
- Create and deliver training and support resources in various formats for clients
Backup and Flexibility
- Perform back-up as needed for Program Support Specialists at Level 3 or Level 2
Qualifications
Post secondary degree in relevant discipline
2 years of customer service/administrative support experience
1 year of online training experience
Proficient in MS Office suite
Customer service skills
Communication skills
Interpersonal skills
Collaboration skills
Detail-orientation
Time management skills
Ability to learn new technology
Cultural sensitivity
Intermediate data analysis skills
Intermediate presentation skills
Basic instructional design skills
Problem solving skills
LINC experience an asset
LINC Home Study experience preferred
Avenue.ca experience an asset
HARTs experience an asset
iCARE experience an asset
Criminal record check may be required
LINC Home Study experience preferred
Occasional evenings and weekends
Hourly rate: $30.8
This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.