Program Coordinator Supervisor

JOB SUMMARY

Service Coordinator Supervisors assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

JOB DUTIES

• Supervise and maintain a caseload of clients enrolled in Medicaid programs
• Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Supervise daily intake and referral processes to ensure positive business growth and development
• Provide leadership and training to other staff
• Promote cohesiveness in the office
• Supervise day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comfortable with public speaking
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Lead, supervise and complete special projects including, but not limited to: Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Train and oversee employees
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits, as necessary
• Handle escalated complaints
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
• 3 years experience working with individuals with disabilities or the elderly preferred
• Combination of education and experience
• Leadership experience preferred
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.