Product Manager – KYC & Fraud - IND
Posted
Role Summary:
The KYC & Fraud Product Manager is responsible for driving the product, tooling and process improvement agenda across the CDD and Fraud functions at DAZN Bet. The role bridges operational requirements and technical delivery, ensuring that the systems, platforms and vendor solutions used by the CDD and Fraud teams are optimised, fit for purpose, and aligned with regulatory and commercial objectives.
The KYC & Fraud Product Manager is responsible for driving the product, tooling and process improvement agenda across the CDD and Fraud functions at DAZN Bet. The role bridges operational requirements and technical delivery, ensuring that the systems, platforms and vendor solutions used by the CDD and Fraud teams are optimised, fit for purpose, and aligned with regulatory and commercial objectives.
The successful candidate will own the product roadmap for CDD and Fraud tooling, working with internal stakeholders and external vendors to scope, prioritise and deliver enhancements that improve operational efficiency, reduce manual effort, and strengthen DAZN Bet's ability to identify and manage risk. The role also carries responsibility for MI reporting and analytics across both functions, ensuring that leadership has access to accurate, timely data to support decision-making.
This is a newly created role, established as part of an Operational restructure to promote dedicated product management capacity within the Operations function. The role enables the CDD and Fraud departments to move from a reactive, operationally constrained posture to one focused on continuous improvement, automation and scalability.
- Product Roadmap & Strategy — Own and maintain the product roadmap for CDD and Fraud tooling, identifying opportunities for enhancement, automation and integration. Prioritise initiatives based on operational impact, regulatory requirement and commercial value, ensuring alignment with the wider Operations and Technology strategy.
- Vendor & Platform Management — Manage relationships with third-party CDD, KYC, identity verification and fraud prevention vendors. Ensure service levels are met, contracts are appropriate, and that DAZN Bet derives maximum value from its vendor partnerships. Lead procurement and onboarding activity for new tooling as required.
- Process Improvement & Automation — Work closely with the Head of CDD and Ops teams to identify operational bottlenecks, manual processes and inefficiencies. Scope and deliver solutions that reduce manual effort, improve accuracy and accelerate throughput — including automation of routine tasks, workflow improvements and system integrations.
- MI Reporting & Analytics — Design, build and maintain MI reporting across CDD and Fraud, providing accurate and timely data on volumes, SLA performance, quality metrics, fraud losses, chargeback rates and risk trends. Ensure leadership has the information required to make informed decisions and demonstrate regulatory compliance.
- Regulatory & Compliance Alignment — Ensure all product and tooling decisions are made with full regard to regulatory requirements across GB, Ireland, EU, Canada and future markets. Work with the Head of CDD, Head of AML and Compliance team to ensure that systems and processes reflect current legislation and licence conditions.
- Fraud Tooling & Strategy — Own the product and tooling strategy for fraud prevention, including chargeback management and bonus abuse detection. Work with the Fraud team (Junior KYC & Fraud Product Manager, and operational staff within AML and Risk & Payments) to ensure tooling is configured and optimised to minimise losses.
- Scalability & Market Expansion — Ensure CDD and Fraud tooling is configured and scalable to support new market entry. Contribute to market entry planning by identifying tooling requirements, vendor capabilities and integration needs ahead of launch.
- Stakeholder Engagement — Act as the primary point of contact between the CDD/Fraud operations and Technology teams, ensuring requirements are clearly articulated, prioritised and delivered. Represent the function in cross-functional forums and contribute to wider product and technology governance.
Technical Skills
- Experience of product management within a regulated environment, ideally in betting and gaming or financial services
- Strong understanding of CDD, KYC, identity verification and fraud prevention tooling and platforms
- Experience of vendor management, procurement and contract negotiation
- Demonstrable experience of MI reporting, data analysis and dashboard design
- Familiarity with automation and workflow tooling, including integration with operational systems
- Understanding of AML legislation and regulatory requirements as they relate to CDD and fraud prevention
- Must be proficient in use of Artificial Intelligence in order to maximise efficiency and accuracy in analytical and product management work
Soft Skills
- Excellent written and verbal communication skills, with the ability to translate operational requirements into clear product specifications.
- Strong analytical and problem-solving skills
- Ability to manage competing priorities and deliver to deadlines
- High degree of personal integrity and professional discretion
Leadership Skills
- Experience of managing or mentoring junior staff
- Ability to influence cross-functional stakeholders and drive delivery without direct authority
- Comfortable operating in a fast-paced, evolving environment.
Required Experience
- Previous experience in a product management, product ownership or business analysis role within CDD, KYC, AML or fraud operations.
- Experience of working with third-party vendors in a regulated environment
- Track record of delivering process improvements and automation initiatives
- Experience of building and maintaining MI reporting.