Outlet Manager, The Club - Fairmont The Red Sea

Reporting to the F&B Manager, you will be responsible for, but not limited to:

• Oversee the daily operations of the assigned outlet, ensuring seamless, efficient, and consistent service delivery in line with established operational standards and procedures.
• Lead, motivate, and supervise the outlet team, ensuring effective scheduling, training, coaching, performance management, and continuous colleague development.
• Foster a positive, inclusive, and high-performing team culture that promotes colleague engagement, well-being, and excellence.
• Ensure the highest standards of guest service and satisfaction by consistently implementing and monitoring outlet standards, procedures, and service expectations.
• Anticipate guest needs and deliver personalized, attentive, and memorable experiences that exceed expectations within a luxury resort environment.
• Handle guest feedback, requests, and complaints promptly and professionally, taking appropriate action to ensure effective resolution and guest satisfaction.
• Ensure full compliance with health, safety, hygiene, food safety, environmental standards, and company policies and procedures.
• Monitor outlet performance, including revenue, labor costs, food and beverage costs, inventory, and other key operational indicators, taking corrective action where required.
• Manage inventory and procurement processes effectively, ensuring appropriate stock levels, minimizing wastage, and maintaining product quality and consistency.
• Support the preparation and management of outlet budgets, forecasts, and financial targets, providing accurate and timely reports to senior management.
• Work closely with Culinary, Front Office, Housekeeping, Stewarding, Engineering, and other hotel departments to ensure seamless operations and an integrated guest experience.
• Conduct regular briefings and departmental meetings, ensuring clear communication of operational priorities, guest feedback, business updates, and service standards.
• Monitor colleague performance and provide regular coaching and feedback to drive accountability, engagement, and professional growth.
• Ensure accurate use of POS and operational systems, maintaining reliable records, reporting, and transaction controls.
• Maintain comprehensive and accurate documentation related to outlet operations, staffing, inventory, financial performance, and compliance.
• Identify opportunities to improve operational efficiency, service delivery, revenue generation, and guest satisfaction while maintaining high service standards.
• Support sustainability initiatives and promote responsible use of resources in line with the resort’s environmental and operational objectives.
• Remain adaptable and resilient in a dynamic luxury resort environment, responding effectively to changing operational requirements while maintaining service excellence.
• Represent the resort professionally at all times, demonstrating leadership, integrity, discretion, and a genuine passion for hospitality.

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field
• Minimum 4-6 years of progressive experience in outlet management, food and beverage operations, or hospitality management
• Strong knowledge of health, safety, hygiene, and food safety regulations and best practices
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally
• Proficiency in hospitality management software and point-of-sale (POS) systems
• Strong communication and interpersonal skills in English; additional languages preferred
• Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations
• Strong proficiency in Microsoft Windows applications and general computer literacy
• Excellent written and spoken English communication skills
• Outstanding organizational and time management abilities
• Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions
• Ability to work effectively under pressure in a fast-paced, dynamic environment
• Ability to remain calm, courteous, and focused on guest needs at all times
• High level of responsibility, reliability, and professional integrity
• Demonstrated success in revenue management and cost optimization initiatives
• Knowledge of inventory management systems and vendor relationship management

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.