Orthopedic Medical Assistant – Triage

Are you an experienced Medical Assistant with a strong orthopedic background and excellent clinical judgment? Do you thrive in fast-paced environments where patient communication and critical thinking matter?

We are seeking a dedicated Orthopedic Medical Assistant – Triage Operator to serve as the first clinical point of contact for our patients. This role is essential in ensuring safe, timely, and efficient management of musculoskeletal concerns while supporting providers and enhancing patient access to care.

What You’ll Do

As a key member of our orthopedic care team, you will:

• Perform structured telephone and electronic triage for orthopedic patients
• Assess acute injuries, post-operative concerns, pain escalations, and neurologic symptoms
• Identify red flags and escalate appropriately to the RN or provider
• Provide standardized post-operative guidance and patient education
• Coordinate urgent appointments, imaging, and referrals
• Document all interactions accurately in the EMR
• Support efficient workflow and reduce unnecessary provider interruptions

What We’re Looking For

Required:

• 3-5 years of orthopedic or musculoskeletal clinical experience
• Strong communication and documentation skills
• Comfort working in a high-volume clinical environment
• Ability to apply clinical protocols with sound judgment

Preferred:

• Prior triage or call center experience
• Post-operative orthopedic care experience
• Knowledge of orthopedic terminology and imaging

Why Join Our Team?

• Be part of a growing orthopedic practice focused on high-quality, patient-centered care
• Work in a structured, protocol-driven environment with RN oversight
• Contribute directly to improving access, safety, and efficiency
• Competitive compensation and benefits package
• Opportunities for growth and professional development

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