Network Support Expert (m/w/d)

Reporting to the Operations Department and working within the Customer Service organization, you will play a key role in analyzing, diagnosing, and resolving complex incidents related to network infrastructures and the interconnection of our business solutions.

Key Responsibilities:

• Analyze, diagnose, and resolve complex network incidents affecting our solutions and customer environments, including LAN, WAN, VPN, Wi-Fi, security and site-to-site connectivity.
• Use network monitoring and diagnostic tools such as Wireshark, Nmap, and network supervision platforms to identify, qualify, and locate anomalies.
• Analyze logs and metrics from cloud platforms, particularly through Azure Monitor and Azure Log Analytics, to troubleshoot incidents and optimize network performance.
• Perform network testing, audits, and performance analysis to identify the root causes of incidents and service degradation.
• Produce detailed incident reports, document investigations, and provide recommendations to prevent recurrence.
• Take ownership of incidents through to full resolution, coordinating with internal teams and external partners when required.
• Maintain and continuously improve the technical knowledge base, including troubleshooting procedures and diagnostic guides.
• Train and support internal teams on network troubleshooting best practices and incident resolution techniques.

Education:

• Bachelor's degree or equivalent in Computer Science, Networking, Telecommunications or a related field

Experience:

• Significant experience in network administration, monitoring, troubleshooting, and advanced technical support.
• Strong knowledge of network architectures and protocols, including TCP/IP, VLAN, VPN, Wi-Fi, and related technologies.
• Advanced hands-on experience with Wireshark and network analysis tools such as Nmap, monitoring platforms, and equivalent diagnostic solutions.
• Proven experience in diagnosing and resolving complex network incidents, including security-related issues and network performance optimization.
• Strong ability to analyze logs and metrics in cloud environments, particularly using Azure Monitor and Azure Log Analytics.
• Good knowledge of cloud, virtualization, and hybrid environments, including Azure and VMware

Mandatory certifications: Microsoft Azure Fundamentals (AZ-900) or equivalent, and Cisco Certified Network Professional (CCNP) or equivalent.

Skills/Abilities:

• Customer-oriented working style
• Good communication skills
• Friendly and strong team player
• Curious, eager to learn, and motivated to contribute to innovative technical projects
• Excellent German and English skills, both written and spoken

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)

• Schedule: A flexible, hybrid work schedule

• Career Growth: E-learning opportunities and workshops, and global mobility potential

• 🎒 Goodies
• 🩳 Gym / Yoga, Pilates, Functional Fitness, Padel tennis, etc.
• 💻 Laptop (also for personal use)
• 🚏 Excellent public transport connections with financial support
• ⏲️ Flexible working hours
• 🏡 Home office
• 🩳 No dress code / casual style
• 💸 No all-in contract
• ⛹️ Team events
• 🚤 Beautiful Mur river within walking distance
• ♿️ Accessibility
• 🚲 Bicycle parking
• 🍽️ Canteen with varied meals and meal subsidy
• 🥙 Kebab nearby
• 🥝 Fresh fruit
• ☕️ Coffee, tea, Sodastream, etc.
• 🔌 EV charging stations
• 🧳 Graz Airport nearby
• 🗺️ Multicultural environment – work alongside colleagues from around the world

For the advertised position, the minimum collective agreement base salary is € 3,267.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).