Male Front Desk Agent - Receptionist - Mövenpick Hotel Amman

Responsibilities:

To provide a warm, professional, and efficient welcome to all guests while ensuring a smooth and personalized check-in and check-out experience. The Front Desk Agent/ Receptionist is responsible for handling guest requests, maintaining accurate guest records, processing payments, and ensuring that all Front Office procedures and hotel standards are consistently followed.

• Welcome and acknowledge guests in a warm, friendly, and professional manner.
• Provide guests with information regarding hotel facilities, services, operating hours, and local attractions.
• Handle guest requests, inquiries, and concerns promptly and professionally.
• Follow up on guest requests to ensure satisfaction.
• Maintain a high level of guest engagement throughout the stay.
• Handle complaints professionally and escalate matters to the appropriate supervisor or manager when required.
• Process room assignments, registration, check-in, check-out, and room changes in accordance with hotel procedures.
• Ensure all guest information is accurately entered and maintained in the Property Management System.
• Verify guest identification and registration details in accordance with hotel policies and applicable regulations.
• Process cash and credit card transactions accurately and maintain proper documentation.
• Ensure accurate posting of charges and payments to guest accounts.
• Monitor guest accounts and report discrepancies to the relevant supervisor.
• Maintain accurate records of room status, guest movements, and Front Office transactions.
• Coordinate with Housekeeping, Reservations, Engineering, and other departments to ensure smooth hotel operations.
• Follow all Front Office cash-handling and security procedures.
• Identify opportunities to enhance the guest experience and support guest loyalty.
• Apply Heartist® values and contribute to creating memorable guest experiences.
• Complete all required Front Office reports, checklists, and documentation accurately.
• Maintain confidentiality of guest information and hotel business.
• Report maintenance issues, safety concerns, and operational irregularities immediately.
• Participate in departmental meetings, briefings, and training sessions.
• Follows Hotel’s telephone etiquette standards.
• Enrollment of new loyalty members and updates certificate maintenance when applicable.
• Drives Rate and RevPAR through up-selling room brand.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Other duties as assigned.

• High school diploma or equivalent; a diploma or degree in Hospitality, Tourism, or a related field is an advantage.
• Previous experience in a hotel Front Desk/Receptionist role is preferred.
• Exceptional attention to detail with strong organizational and time management skills.
• Demonstrated ability to multitask and prioritize effectively in a fast-paced environment.
• Strong interpersonal skills with a friendly, empathetic, and collaborative approach
• Ability to remain calm, composed, and professional when handling multiple requests simultaneously.
• Reliable cash handling experience and accuracy with financial transactions.
• Professional appearance and presentation standards.
• Good command of English; additional languages are an advantage.
• Strong interpersonal and communication skills.
• Ability to work flexible shifts, including weekends and public holidays.
• Presentable, professional, and guest-oriented personality.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Flexible to work shifts, weekends, and public holidays as required by hotel operations.