Maintenance Technician

Maintenance Technician

Company: Protocase Inc.
Department: Operations / Maintenance
Location: Wilmington, North Carolina
Work Arrangement: On-site
Employment Type: Permanent, Full-Time (40 hours/week)
Level: Intermediate — 2+ years of experience
Start Date: ASAP

Compensation

$50,432.77–$58,041.40 USD total annual compensation, including base salary and performance incentives, depending on experience.

Occasional after-hours, weekend, and on-call availability required as needed for critical equipment issues.

Don't meet every qualification? If you have a background in equipment maintenance, troubleshooting, and hands-on technical work, we'd still love to hear from you.

About the Role

We're looking for a hands-on Maintenance Technician to help keep our Wilmington manufacturing operations running safely, reliably, and efficiently.

You'll work closely with our Operations, Production, and Maintenance teams to perform preventative maintenance, troubleshoot equipment problems, complete repairs, and help minimize production downtime.

This is a hands-on role where you'll need to think on your feet, respond to equipment issues, and work through problems in a fast-paced manufacturing environment.

What You'll Do

• Perform preventative maintenance on machinery and equipment.
• Troubleshoot equipment malfunctions and complete repairs.
• Respond to critical equipment issues to minimize production downtime.
• Maintain accurate maintenance records and equipment status information.
• Source repair parts and coordinate with external vendors when needed.
• Communicate equipment status and repair progress with Production and management.
• Work with Production and Maintenance teams to identify and resolve equipment issues.
• Support improvements that increase equipment reliability and performance.
• Participate in after-hours, weekend, and on-call coverage when required.

What You Need

Required

• 2 or more years of experience in equipment maintenance, troubleshooting, or a similar hands-on technical role.
• Experience troubleshooting and repairing equipment in a manufacturing or industrial environment.
• Solid understanding of instrumentation, electronics, and automation.
• Ability to perform preventative maintenance and diagnose equipment problems.
• Ability to maintain accurate maintenance records.
• Strong problem-solving and troubleshooting skills.
• Ability to communicate effectively and work well with Production, Maintenance, and management teams.
• Ability to lift up to 50 lbs (23 kg).
• Ability to work on-site in Wilmington, NC.
• Ability to participate in after-hours and on-call coverage, including weekends, when required.

Nice to Have

• Diploma or certificate in a relevant technical or skilled-trades field.
• Completed apprenticeship or relevant trades training.
• Experience in a manufacturing, sheet metal, or production environment.
• Experience with maintenance tracking or computerized maintenance systems.

What Success Looks Like

In your first year, you'll become familiar with our equipment and manufacturing processes, independently handle routine preventative maintenance and common equipment issues, and become a dependable member of the team when critical maintenance needs arise.

You'll also contribute to improving equipment reliability, reducing downtime, and supporting the continued growth of our Wilmington manufacturing operation.

Why Us?

At Protocase, your work has a direct impact on keeping our manufacturing operation moving. We value people who take ownership, solve problems, share ideas, and work together to make things better.

🏆 Training & Growth: Leadership training, skills development opportunities, regular coaching, and clear pathways for career growth.

👩‍⚕️ Comprehensive Health Care: Medical, Dental, Life Insurance, and Group Insurance available after two months of full-time employment.

🏖️ Vacation: Start with two weeks of paid vacation, increasing to three weeks after three years and four weeks after five years.

🏡 Community Discounts: Access exclusive deals at local businesses.

🏋️ Wellness Support: Participate in wellness events and enjoy access to a gym membership.

🎉 Social Events: As our Wilmington branch continues to grow, enjoy team lunches, seasonal parties, and social events with your coworkers.

🌊 Wilmington Lifestyle: Embrace coastal living with stunning beaches, rich culture, historic charm, and a thriving innovation scene.

About Protocase

Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide. We combine manufacturing expertise, technology, and speed to help customers bring their ideas to life.

We work a little differently around here. We believe people do their best work when they have a voice, are trusted to solve problems, and can see the impact of what they do.

Learn more about how we work: