Mainframe Customer Success Specialist (with French)
Posted Updated
To ensure you’re set up for success, you will bring the following skillset & experience:
- Excellent communication skills (verbal & written) in English and French, along with strong customer handling skills.
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
- Understanding of customer challenges in large mainframe environment and the ability to address them.
- Good understanding of cloud technologies.
- BS degree in Computer Science or related technical field OR equivalent experience.