Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw

• As a Japanese Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, , and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience.
• Provide bilingual customer support (English + Japanese) across multiple channels (live and non-live)
• Handle Email/Chat/Calls for the customers using the provided tools
• Resolve the customer's issue. Establish and maintain rapport with consumers
• Accurately capture all required information in the respective tools
• Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
• Complete all given tasks within the time specified
• Adhere to the rules and regulations of the company
• Adhere to the non-disclosure agreement

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English and Japanese written and verbal communication skills
• Working knowledge on computers
• Good customer service and problem solving skills
• Meet the specific daily targets with respect to the Key Result Areas

All your information will be kept confidential according to EEO guidelines.