IT Systems Admin/Desktop Support

IT Systems Admin & Desktop Support Engineers at Vatic Labs are the first line of defense for desktop, network, and trading technology support. You will work closely with traders, researchers, and engineers, ensuring 100% uptime for the systems that drive our global trading efforts. To be successful in this role you will need to be comfortable working in a fast-paced and dynamic environment, where you will be tasked with increasing responsibilities and technical challenges. It is imperative that you have strong communication skills (verbal/written) and can effectively work through technical issues in a timely manner.

Responsibilities:

• Maintain the 100% uptime for systems supporting trading, research, engineering, and other business units.
  
  
• Desktop support for OSX, Windows, and Linux desktop users.
  
  
• Deployment and support of phone and video-conferencing systems across offices.
  
  
• Onboarding new hires, including purchasing or allocating equipment, creating accounts, setting up equipment, and introducing new users to company email, wiki, and other applications.
  
  
• Support infrastructure in Vatic Labs offices and co-location datacenters.

• MUST HAVE 1-5 years experience
  
  
• MUST HAVE experience with OSX, Windows, and Linux
  
  
• MUST HAVE experience in a Trading firm and/or top tech firm
  
  
• Excellent troubleshooting skills
  
  
• Hardware troubleshooting and upgrades
  
  
• Solid understanding of Ethernet and TCP/IP networking
  
  
• Basic knowledge of remote-access VPN
  

• Professional communication skills

Huge Plus:

• RHCE
• CCNA
• MCSE

Nice to have:

• Linux, especially bash scripting
  
  
• Cloud based systems
  
  
• Python
  
  
• BA/BS in Computer Science or a related field
  

All your information will be kept confidential according to EEO guidelines.