IT Support Specialist
Posted Updated
-Provide end user desktop / phone support to deterine and resolve end user support issues.
-Will require reimaging/imaging of laptops, desktops and thin clients on-site.
-Opening and closing tickets.
-Matching PO's with deliveries and acceptance of deliveries.
-Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.
-Managing your specific ticket queue.
-Adding and troubleshooting hardware such as hard disks and memory.
-Troubleshoot encryption and system configuration issues.
-Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt
Requirements:
- Win XP
- Win7
- Support helpdesk
- Microsoft Office
- Google Apps
- VPN / Remote Connectivity
- Mobile Device Support (Andriod, iOS, Blackberry devices)
- Relevant desk side experience
- MAC (OSX) support
- Telephone Support using remote tools.
- Ticket Management knowledge (Remedy).
- Ability to make sound decision on the fly, to meet the customers needed.
- Ability to manage multiple issues at one time.
- Ability to work well as part of a team.
- Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.
12 Months Contract
May require after-hours and weekend work and OT may be required