Internship - Infrastructure Support Specialist

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.

With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

Internship - Infrastructure Support Specialist

Ready to kick-start your career in IT? Join our Infrastructure Support team and gain hands-on experience in a dynamic international environment. You will work alongside experienced IT professionals, solve real technical challenges, and contribute to the daily operations of a modern workplace.

YOUR ROLE

As an Infrastructure Support Specialist Intern, you will be at the heart of our IT operations, helping ensure a smooth and efficient experience for our employees.

You will:

• Investigate and resolve infrastructure-related incidents escalated by the Service Desk.
• Support end users with issues related to:
  • Workstations and laptops
  • Microsoft Office 365
  • Telephony and collaboration tools
  • Email services
  • Mobile devices
  • Printing solutions
• Interact directly with users to diagnose issues and provide technical support.
• Collaborate closely with Service Desk and Level 3 Infrastructure teams to ensure timely issue resolution.
• Coordinate with specialized IT teams including Security, Systems, Networks, and Software Packaging.
• Contribute to troubleshooting, documentation, and continuous improvement initiatives.
• Gain exposure to enterprise-level IT infrastructure and support processes.

YOUR PROFILE

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Passionate about technology, troubleshooting, and delivering excellent user support.
• Curious, proactive, and eager to learn new technologies.
• Organized, detail-oriented, and able to manage priorities effectively.
• Comfortable working both independently and as part of a team.
• Resilient under pressure and able to approach challenges with a solution-oriented mindset.
• A confident communicator with strong interpersonal skills.

• Familiarity with Windows 11, Microsoft 365 and Office applications.
• Understanding of Active Directory, Exchange, and Citrix environments.
• Knowledge of PowerShell scripting.
• Knowledge of tools such as Splunk, Nexthink, SCCM, or App-V is considered a strong advantage.

• Fluent in French and English, both written and spoken.

WHAT YOU WILL GAIN

This internship is an opportunity to develop valuable technical and professional skills in a real-world enterprise environment.

You will:

• Gain practical experience supporting a large-scale IT infrastructure.
• Work on real incidents and technology challenges from day one.
• Learn from experienced IT professionals and infrastructure experts.
• Develop your troubleshooting, analytical, and communication skills.
• Build knowledge of enterprise tools, processes, and best practices.
• Expand your professional network within an international organization.
• Strengthen your CV with hands-on experience highly valued by employers.

WHY JOIN US

• Work in an international and collaborative environment in Luxembourg.
• Be part of a supportive team that values learning and development.
• Receive mentorship and guidance throughout your internship.
• Discover a wide range of IT domains, from End User Computing to Infrastructure and Security.
• Develop the technical and professional skills needed to launch a successful career in technology.
• Make a real impact while learning from industry experts.

NB: Please be aware that in accordance with the current law and job requirements, the selected candidate will be requested to provide a criminal record (section 3).

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.