Information Technology - Systems Analyst, Finance

Position Summary
Provide system administration, support, and systems analysis of assigned applications. Provide level 2 software application support for the university user community. Resource for level 1 system analyst to ensure timely resolution of tickets. This is a 100% on-campus position.
Principal Duties & Responsibilities

Monitor, maintain, and coordinate minor upgrades for technology systems in assigned responsibility areas, including problem-solving and implementing system modifications.
Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process.
Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions.
Brainstorm new ways to add more functionality to systems
Coordinate creation, updates, and retirement of interfaces for supported applications
Demonstrate thorough and friendly customer service to the university community
Communicate clearly and professionally, both verbally and in writing, to different audiences
May perform all or some of the responsibilities above and other related duties as assigned

Knowledge, Skills, Abilities & Other Attributes

Bachelor’s Degree in a computer-related or business-related discipline required
Minimum 2 years experience in system administration, level 2 application support, and troubleshooting
Experience with and understanding of academic environment and familiarity with academic-related applications preferred
Excellent analytical and problem-solving skills
Exceptional verbal and written communication skills, as well as strong interpersonal skills
Excellent organizational skills and attention to detail
Possess a strong work ethic and team player mentality
Ability to take initiative and be self-motivated, as well as collaborate successfully with a team
Familiarity with Ellucian Colleague Systems
Experience with Financial Applications
Ability to work on campus full-time

Unusual Working Conditions
Working after hours, on weekends, and holidays to complete assigned tasks is sometimes required.