Implementation Project Manager - French Market
Missions
To achieve that, you will focus on 4 pillars :
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Customer centric project management
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Product Expertise
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Training & Advisory
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Adoption & Change management
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Define & communicate clear implementation plan.
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Set the right expectations from the customer & internal teams: define clear next steps, deadlines, and deliverables with responsibilities.
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Organize and lead deployment steering committees sessions for new key accounts.
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Work closely with internal teams, including CS teams (Implementation Consultants, CS Tech department, ...), product management, to ensure a successful implementation.
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Understand your clients' challenges and needs in order to provide the most suitable solutions, including business requirements to be shared with the CS Tech department.
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Leverage Project Management tools (Gantt charts, time tracking files, stakeholder mapping, etc) to ensure the correct implementation of the project ; and the delivery in the right timing.
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Follow-up with the product teams for your own implementation projects.
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Chose the best possible setup in Agicap to ensure the adoption of the customer, based on their needs.
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Ensure that the data integration setup implemented fits the customer needs by collaborating with the CSTech department.
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Contribute directly to the improvement of our product by sharing client feedback with the technical and product teams and beta-testing prototypes.
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Develop business, finance and treasury processes acumen through customer experience and internal trainings.
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Support and train new and complex clients in their first implementation or existing customers in the adoption of new features.
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Create and develop sustainable relationships with users and decision makers.
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Share your expertise and ideas to help improve team performance.
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Be a true growth driver through upselling, with an emphasis on sticky features.
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Coach & provide feedback to the consultants you are working with.
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Act as the customer's advisor on treasury management by sharing insights to our clients and providing best-in-class experience.
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Serve as the central point of contact for all communications related to strategic accounts during implementation phase.
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Ensure proper adoption of the tool to guarantee customer retention in the long term.
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Maintain high satisfaction indicators (NPS/CSAT).
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Share your expertise and ideas to help improve team performance.
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Respect and suggest improvement of actual process to boost prioritization and efficiency (including feedback to be shared with Sales department).
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Fill in properly CRM to have the most updated data.
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Report regularly on performance.
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Share your expertise and best practices with the team.
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Provide qualitative handovers to the teams you are working with to increase quality and speed of action of those teams.
Customer Centric Project Management
Product & Financial Expertise
Training & Advisory
Adoption & Change management
Process Excellence
What we are looking for:
- You have 5+ years of experience in project management, implementation or consulting — ideally in B2B SaaS, fintech or finance software
- You have led complex, multi-stakeholder deployments for mid-market or enterprise clients, several in parallel.
- You are comfortable engaging CFOs and finance leaders directly, handling friction and escalations autonomously.
- You have solid business, finance or treasury acumen, or a strong appetite to build it fast.
- You are at ease with technical topics: data integrations, banking connections, ERP connectors, dialogue with IT teams.
- You are structured and methodical, and you have built processes rather than only applied them.
- You have an excellent level of French, able to lead full business conversations, and a fluent level of English.
- You enjoy sharing your expertise and helping more junior profiles grow.
- You are ambitious, autonomous and thrive in a fast-moving, entrepreneurial environment.
- An attractive salary package.
- Swile meal vouchers.
- Direct exposure to C-level executives at mid-market and key accounts.
- Opportunity for rapid career advancement within the Customer Success team.
- New 1000 m² offices at Gare de Vaise (Lyon).
- A pivotal moment to join a fast-growing scale-up.
- A highly entrepreneurial environment that is empowering, highly educational, and offers a lot of autonomy.
- A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow in France and internationally.
- 1/2 day of remote work per week.