Housekeeping Manager

Supervise and Lead Housekeeping Staff:

• Act as the head of the housekeeping department in the absence of the Executive Housekeeping Manager.
• Supervise and lead the housekeeping team to ensure cleanliness standards are upheld in guest rooms, public areas, and back-of-house areas.
• Delegate daily tasks and responsibilities to staff, ensuring efficiency and quality.
• Provide training, coaching, and feedback to housekeeping staff to improve performance.

Quality Control and Inspections:

• Monitor and inspect rooms and public areas to ensure cleanliness and adherence to property standards.
• Address guest complaints regarding cleanliness or housekeeping services, and take immediate corrective actions.
• Conduct quality control inspections and ensure proper maintenance of guest rooms and common areas.

Inventory Management:

• Oversee the management of housekeeping supplies, linens, cleaning products, and guest amenities.
• Ensure inventory is well-maintained and adequate for department operations, placing orders as necessary.
• Track and report on inventory usage and wastage to ensure cost-effective practices.

Guest Services and Coordination:

• Ensure all guest requests related to housekeeping services (e.g., extra towels, room cleaning) are handled promptly and professionally.
• Coordinate with other departments to ensure smooth operations, especially with front desk and maintenance teams.
• Handle special guest requests related to housekeeping and resolve any issues or complaints efficiently.

Staff Scheduling and Labor Management:

• Assist with the creation and management of housekeeping staff schedules to ensure appropriate coverage for shifts.
• Allocate resources based on occupancy and guest requirements, adjusting staffing levels when necessary.
• Manage labor costs by optimizing scheduling and performance.

Health, Safety, and Hygiene Compliance:

• Ensure the housekeeping team follows health and safety regulations and hygiene standards.
• Oversee the safe usage of cleaning chemicals and equipment, ensuring staff are trained in proper handling and safety protocols.
• Enforce cleanliness and safety procedures to maintain a safe working environment.

Administrative Support and Reporting:

• Assist with daily and weekly reporting, documenting departmental activities, including performance, inventory levels, and any incidents.
• Ensure that departmental budgets and expenses are monitored and remain within approved limits.
• Handle administrative duties such as maintaining records of supplies, work orders, and maintenance requests.

Knowledge and Experience

• Secondary / High school education
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Minimum 6 years of Housekeeping experience with 3 years at a management level
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Key Goal:
Deliver good service