Hotel Receptionist
Posted Updated
- £26436.80 per annum
- Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am and 11 pm) Full flexibility required
- An additional share of service charge and tips (estimated 2.5 k per year)
- An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
- You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
- Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
- Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
- Use the Opera Front Office System to check in and check out guests and take payments.
- Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
- You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
- Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
- Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
- Reservations
- Experience in a similar role, ideally in a 4* or above establishment
- IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
- Proficient in verbal and written English
- Capability to work across multiple projects efficiently and adapt accordingly.
- A passion for excellent organisation and customer service skills
- Attention for details and proficiency in verbal and written English.
- Desire to exceed guest expectations.
- 28-day holiday including bank holidays
- Paid extra day off on your birthday
- Complimentary stay at the castle after 3 months probation period passed
- Training programmes via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Uniform and meals provided whilst on duty and free parking