Healthcare Customer Care Representative
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Job Description:
Job Summary
This position provides a one-to-one customer service experience for UPS Healthcare accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.
Responsibilities:
- Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
- Analyzes and resolves Healthcare account issues.
Qualifications:
- High school diploma, GED, or International equivalent
- Strong oral and written communication skills
- Strong problem solving skills
- Extensive experience from UPS PCA and/or UPS Healthcare
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.