Guest Service Agent/Front Desk

Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position.

Guest Service Agent/Front Desk

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community-based philanthropy.

What you will be doing:

• Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
• Handling incoming phone calls to the hotel including In-house guest requests.
• Enrolling guests in our ALL Accor frequent guest program.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
• Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
• Responsible for a cash bank and following all cash handling procedures.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Your experience and skills include:

• Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
• Must have experience working with computers, specifically Word, Excel and messaging.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.