General Manager - Pullman Ha Noi
Posted Updated
Responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
The General Manager will plan, organize, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.
Primary Responsibilities
Business Performance
- Support the annual budgeting process and financial forecast for the operations departments
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
- Analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Gather and report financial information to Owner
- Operation
- Develop, recommend, implement and manage the operational department’s annual and long-term goals
- Conduct daily briefing with management on current key activities
- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
- Represent the Brand in projecting a credible image to the market, residents and colleagues alike
- Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative
Team Management
- Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
- Identify and develop team members with potential
- Conduct performance review and manages performance issues that arise within the operations departments management team
- Constantly monitor team members performance, attitude and degree of professionalism.
- A minimum of 3 years’ experience as a General Manager in a premium or midscale hotel, preferably within Vietnam.
- Proven ability to lead and drive a dynamic team with an enabling and collaborative leadership style.
- Strong knowledge of finance, revenue, sales & marketing.
- Proficiency in English is required.
- Bachelor diploma for the work permit application.
- Employee benefit card offering discounted rates at Accor hotels worldwide;
- Develop your talent through Accor’s learning programs;
- Opportunity to grow within your property and across the world;
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.