Front Office Assistant

1. To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations.
2. To assist hotel guest efficiently, courteously and professionally at all times.
3. To perform all Guest Service Tasks described under:

• Concierge
• Cashier
• Telephone Operator
  

We are seeking an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will have:

• Relevant experience in front office and customer service management.
• Exceptional communication and issue resolution skills.
• Ability to identify areas for improvement in front office operations and standard development.
• Capability to represent the department at meetings.
• Customer service drive with outstanding communication and active listening skills.
• Proven problem-solving and multitasking abilities.
• Excellent leadership skills with the ability to motivate a high-performing team.
• Strong sense of responsibility and professional presentation.
• Fluent English, both written and spoken.