Food & Beverage Manager

Primary Responsibilities

• Provide the highest level of hospitality for all Food & Beverage Services in Novotel Bhubaneswar.
• Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
• Continuously delight the customers by offering trend setting and innovative products and services.
• Ensure the delivery of all orders while maintaining a high quality of service, guest satisfaction in all Food & Beverage services.
• Supervise and control all catering outlets to the required standards, within agreed budgetary limits and parameters of the law.
• Any matter which may effect the interests of Novotel Bhubaneswar. should be brought to the attention of the Management.

Food & Beverage Planning

• Plan, forecast and budget the revenues and costs for the Food & Beverage department.
• Ensure that the company and statutory hygiene standards are maintained in all areas.
• Organize food festivals and also develop guest loyalty and retention programmes.
• Prepare the annual business plan for the department.
• To be fully conversant with all statutory requirements regarding food and beverage operations.

People Management

• Ensure that the team offers professional and courteous service to the guests.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Bhubaneswar to ensure maximum cooperation, productivity, morale and guest service.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Operational Management

• With the assistance of the Executive Chef, establish menus and price list.
• Ensure that all Brand standards are met.
• Maintain a high profile with customers and staff by socialising through all restaurants, bars and banqueting departments.
• Ensure that the standards of food and beverage meet/exceed expectations.
• Prepare standard menus, maintain the required standard of food production and meet agreed budget targets for food margins.
• Perform systematic inspection of all Food & Beverage areas.
• Ensure and maintain high standards of service delivery, safety, hygiene, security, discipline and compliance with the organization’s policy.
• To provide cost effective and customer focused food and beverage service.
• Ensure to coordinate the ordering of food stock and other supplies.
• Ensure that the standards of service are met by sending the team for training etc.
• To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.

• Secondary / High school education / Hotel Management Degree
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 12-14 years of experience.
• Good working knowledge of MS Excel, Word, & PowerPoint