Executive Office and Quality Manager

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Executive Office and Quality Manager.

The Executive Office & Quality Manager provides high-level executive support to the Managing Director while leading the coordination, implementation, and continuous improvement of the hotel’s quality management and sustainability agenda across Raffles & Fairmont Doha.

Acting as a key partner to the Managing Director and a central point of coordination across the Executive Office, the role ensures effective follow-up on strategic priorities, executive initiatives, and cross-functional actions, while maintaining the highest standards of professionalism, confidentiality, organization, and operational discipline.

Key Responsibilities:

• Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actions
• Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partners
• Coordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the business
• Prepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communications
• Maintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel information
• Support the Managing Director in maintaining effective governance, communication, and coordination across Raffles & Fairmont Doha
• Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements
• Establish and maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operations
• Drive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysis
• Monitor guest feedback, quality indicators, audit results, and operational performance

What will you bring to this role?

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related field
• Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership role
• Previous experience supporting a General Manager, Managing Director, Hotel Manager, or senior executive in a high-profile hospitality environment
• Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellence
• Demonstrated experience in developing, implementing, and maintaining quality management systems, standards, and continuous improvement initiatives
• Practical knowledge of sustainability principles, environmental initiatives, and responsible business practices within the hospitality industry
• Experience coordinating internal, brand, corporate, or external audits and managing corrective action plans
• Strong project management, organizational, analytical, and reporting skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills, with the ability to interact confidently with senior executives and stakeholders
• High level of professionalism, discretion, confidentiality, and sound judgment
• Strong proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and Outlook
• Fluency in English is essential; additional languages are an advantage
• Strong leadership and influencing skills, with the ability to drive initiatives across multiple departments without direct reporting authority
• Experience within a luxury or internationally branded hotel environment is highly desirable
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.