Executive Housekeeper

Job Purpose

We are seeking a passionate and experienced Executive Housekeeper to lead our Housekeeping operations at Mercure Rayong Lomtalay Villas & Resort, one of Rayong’s popular resort destinations.

This key leadership role is responsible for delivering exceptional guest experiences by ensuring the highest standards of cleanliness, comfort, and service quality throughout the resort. The successful candidate will lead, develop, and inspire a high-performing Housekeeping team while driving operational efficiency, effective cost control, and continuous improvement.

Set amidst beautiful coastal surroundings, our resort offers thoughtfully designed accommodation with spacious layouts, private balconies, and wellness amenities, complemented by health-focused culinary experiences across our dining outlets.

As Executive Housekeeper, you will play a vital role in creating a welcoming and relaxing environment where guests can unwind, feel at home, and enjoy a memorable resort experience, while contributing to the resort’s overall guest satisfaction, operational performance, and profitability.

Job Description

Lead and manage all Housekeeping operations, including guestrooms, public areas, banquet cleanliness, linen and laundry services, uniforms, housekeeping stores, and florist operations.

Ensure all guestrooms, suites, public areas, banquet facilities, and back-of-house areas consistently meet Mercuere and Accor brand standards with no compromise on cleanliness, presentation, and guest comfort.

Conduct regular inspections of guestrooms, public areas, banquet facilities, and floral displays to ensure exceptional quality and prompt corrective action.

Drive room readiness by working closely with Front Office, Engineering, and other operational departments to maximize room availability and guest satisfaction.

Establish and maintain effective cleaning standards, preventive maintenance follow-up, deep-cleaning programs, and quality assurance procedures.

Recruit, train, coach, and develop the Housekeeping team to deliver exceptional service and operational excellence.

Ensure all Housekeeping employees are well trained and audit-ready for Brand Standards, Quality Assurance, Health & Safety, Sustainability, and Food Safety audits.

Develop and maintain departmental standard operating procedures (SOPs) and ensure consistent compliance across all Housekeeping functions.

Monitor guest satisfaction scores, online reviews, and guest feedback, implementing continuous improvement initiatives to enhance the overall guest experience.

Manage departmental budgets, labor costs, productivity, operating expenses, linen, uniforms, guest supplies, cleaning chemicals, equipment, and inventories to achieve financial objectives.

Maintain effective inventory control and establish par stock levels for linen, uniforms, guest amenities, and housekeeping supplies.

Ensure compliance with all hotel policies, health, safety, fire life safety, environmental, and sustainability standards.

Oversee pest control, lost and found procedures, linen quality, uniform standards, and housekeeping equipment maintenance.

Collaborate effectively with Front Office, Engineering, Food & Beverage, Security, People & Culture, and other departments to ensure seamless hotel operations.

Drive a culture of continuous improvement, accountability, teamwork, and service excellence throughout the department.

Minimum 5 years' leadership experience in Housekeeping within an international premium hotel, including at least 2 years as an Executive Housekeeper or Assistant Executive Housekeeper.

Strong knowledge of premium housekeeping operations, guestroom standards, public area management, laundry, linen, uniform, banquet cleanliness, and florist operations.

Proven ability to maintain exceptional cleanliness and consistently achieve Mercure and Accor brand standards without compromise.

Demonstrated success in leading teams through brand, quality, hygiene, sustainability, and operational audits.

Strong leadership, coaching, mentoring, and people development skills with the ability to build a high-performing team.

Excellent planning, organization, communication, problem-solving, and decision-making abilities.

Strong financial acumen with experience managing departmental budgets, labor costs, productivity, and operating expenses.

Proficient in Microsoft Office and hotel property management systems.

Must be able to read, write, and communicate effectively in both Thai and English.

Passionate about delivering exceptional guest experiences with meticulous attention to detail and a commitment to continuous improvement.

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees and leaders
• Ability to remain calm and react fast to situations
• Ability to multi-task, work well in stressful & high-pressure situations
• Public speaking and group influencing skills
• Able to work effectively and contribute in a fast-paced team environment
• Ability to work independently and has good initiative under dynamic environment
• Multicultural awareness and able to work with people from diverse cultures
• Ability to innovate and ideate
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic