Executive Housekeeper

Main Duties:

Administration

• Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
• Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.

Customer Service

• Set up systems, train and implement the same to ensure meeting of required standards of guests satisfaction
• Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency

Financial

• Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.
• Production and implementation of annual budgets to ensure organizational profitability
• Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.

Operational

• Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources available
• Compliance with Health & Safety Legislations : Training and implementation of all applicable policies
• Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.
• Ensuring all departmental communication standards are met

Personnel

• Hiring of team members, as per the HR plan of the organization
• Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.
• Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.
• Ensuring redressal of any associate complaints / issues

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong process orientation;
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Minimum 8 to 10 years of progressive upscale hotel experience of which at least 2 to 3 years in similar role.
• Strong Operational/Technical Knowledge