E-commerce Operations Coordinator
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client is a consumer brand serving a luxury audience and operating in a fast-paced environment where operational precision, responsiveness, and high service standards are critical. They are seeking a highly organized professional who can support leadership across multiple operational and administrative priorities while maintaining strong context across ongoing workstreams and ensuring that day-to-day execution reflects the brand’s high standard of care.
Location
Fully Remote | 9 AM - 5 PM EST
Role Overview
The E-commerce Operations Coordinator will support the CEO and CFO across a wide range of operational and administrative functions.
This is not a standard administrative role. The Operations Coordinator will take ownership of processes end-to-end, proactively follow up, solve problems, and keep multiple workstreams moving simultaneously in a fast-paced environment.
The role supports a brand serving a luxury consumer audience and requires someone who can develop a deep understanding of the business, retain context between tasks, and maintain a high standard of care across their work.
Key Responsibilities
Order & Fulfillment Management
Monitor and manage the timely fulfillment of customer orders through Shopify and fulfillment partners.
Shepherd priority and VIP client orders by tracking status, following up with the fulfillment center through Discord, and proactively escalating issues.
Process order updates, modifications, and subscription changes through Shopify and Recharge.
Handle shipping issues and file carrier claims as needed.
Assist with chargeback documentation and resolution.
Project & Task Coordination
Attend leadership calls and capture action items, owners, and follow-up timelines.
Proactively follow up with stakeholders on open tasks and deadlines.
Support new initiatives end-to-end, from researching requirements through coordinating execution.
Support initiatives such as new marketplace applications, product launches, and regulatory documentation.
Help set up and manage new systems and tools as the business evolves.
Administrative & Executive Support
Manage scheduling and calendar coordination for the CEO and CFO.
Research and book travel and logistics as needed.
Capture and enter leads into Capsule CRM, including contacts generated through trade shows.
Maintain organized digital records, vendor documentation, and process notes.
Customer & Partner Communication
Communicate with fulfillment partners to resolve shipping and order issues.
Occasionally interact with clients when resolving shipping or order issues.
Support inbound customer inquiries when directed by the customer service manager.
Qualifications
Experience
3–5 years of experience in operations, project coordination, or administrative roles.
Experience with Shopify is required.
Experience with subscription platforms such as Recharge is a plus.
Familiarity with e-commerce operations, luxury consumer brands, or CPG companies is preferred.
Experience with ClickUp, Capsule CRM, or similar platforms is a plus.
Skills
Strong proficiency in Google Workspace, including Sheets, Docs, and Drive.
Exceptional organization with strong attention to detail and follow-through.
Ability to independently manage multiple priorities.
Ability to take ownership of processes and proactively follow up on tasks and deadlines.
Ability to work remotely and adapt to a fast-moving environment.
Ability to retain context across tasks and workstreams.
Ability to support occasional client-facing interactions.
What Success Looks Like
Take ownership of tasks and processes without requiring repeated direction.
Retain important context between weeks and across different workstreams.
Independently determine the steps required to complete new operational initiatives and carry them through to completion.
Capture action items and responsibilities during meetings and proactively follow up afterward.
Keep multiple operational, administrative, and project-related workstreams moving.
Demonstrate consistent initiative, organization, attention to detail, and follow-through.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets