E-Commerce Customer Service Representative

• Respond to customer inquires and concerns in a prompt, courteous, and professional manner
• Handle a constant flow of emails/Calls for customer service.
• Takes direction very well, works independently to finish tasks timely.
• Ability to keep notes and maintain information on orders based on customer issues with items on spreadsheet (CRM).
• Provide detailed information about our products and services
• Resolve product issues and questions with a friendly and efficient attitude
• Develop and maintain a working knowledge of our new & current products and services
• Responsible for building and maintaining our social media presence via existing accounts with various platforms (i.e. YouTube, Instagram, etc.)
• Complete special projects & tasks as needed by the company
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• General miscellaneous clerical work and office upkeep

• At least 1-2 year's experience with E-Commerce / Online customer service.
• Having a track record of over-achieving accomplishments
• Excellent communication and writing skills.
• Ability to multi-task efficiently and be able to follow up on your work
• Professional phone and email etiquette
• Ability to build rapport with clients & customers
• Ability to always maintain a positive mindset and professional attitude
• Bilingual in English & Spanish preferred but not required
• High school diploma or equivalent.

Experience:

• Customer Service: at least 1 year (required)
• Email Communication
• Problem solving
• Team Environment

Benefits:

• Health insurance

Work Location:

• One location