Dispatch and Operations Assistant (Job ID: SAMGOL1R)
🌟 Exciting Remote Opportunity! We're Hiring a Dispatch and Operations Assistant! 🌟
Are you a detail-oriented operations professional who excels at customer communication and logistics coordination? We are seeking a Dispatch and Operations Assistant based in LATAM to support administrative, operational, and dispatch workflows for a growing US-based dumpster rental and logistics company!
🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗
🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.
📋 Job Details at a Glance
Job Title: Dispatch and Operations Assistant
Job ID: SAMGOL1R
Industry: Construction Support Services / Logistics
Location: LATAM
Job Status: Full Time
Work Schedule: 6:30 AM – 3:30 PM EST (OT Flexible)
Salary: $6 – $8 per hour
Target Start Date: ASAP
🏢 About the Client
Our client is a US-based dumpster rental and logistics company operating in the construction industry. Managing daily dispatching, customer service, invoicing, and internal coordination for a fleet of trucks, the company is process-driven, detail-oriented, and dedicated to delivering reliable service while protecting customer property and maintaining high communication standards.
💼 About the Role
This is an administrative and operations support role working closely with the General Manager and Owner to handle day-to-day operations. You will serve as the primary customer point of contact, assist with driver dispatching, execute manual data transfers across systems, and handle accounts receivable follow-ups—gradually taking on greater operational ownership as trust builds.
🎯 Key Responsibilities
📞 Communication & Customer Relations: Handle front-line incoming calls from customers and vendors, serve as the primary liaison for service inquiries, and leverage bilingual outreach to communicate with diverse drivers and vendors.
🚛 Logistics & Dispatch Operations: Assist the GM in coordinating driver schedules, routes, and dumpster placements (drop-offs, pick-ups, dumps) while strictly enforcing operational property-protection standards ("Redbox Way").
🖥️ Systems & Admin Management: Maintain GoHighLevel (sales/notes) and Docket (dispatch/dumpsters), perform manual data transfers between systems to ensure parity, manage calendars, and track vehicle maintenance schedules for company trucks.
💰 Financial & Reporting Support: Follow up on unpaid bills, "chase" outstanding invoices (Accounts Receivable), maintain periodic internal reports, and ensure data integrity within operational spreadsheets.
✅ Qualifications & Skills
⭐ Core Requirements:
Experience: Previous experience in a Virtual Assistant, Operations, Dispatch, or Customer Support role handling inbound phone calls in English for US-based customers.
Soft Skills: Natural communication skills, high attention to detail, process discipline, professional phone demeanor, and high adaptability.
Technical Tools: Strong proficiency in Microsoft Office Suite (Outlook, Excel), GoHighLevel (or similar CRMs), and logistics/dispatch software like Docket.
Financial & Data Admin: Basic understanding of invoicing, AR follow-up workflows, and precise manual data reconciliation.
🌟 Preferred:
Background in supporting operations, logistics, dispatch, or field service businesses.
Direct experience coordinating schedules, routes, or maintenance logs.
🚀 Submit your application today and take the first step toward your next great opportunity!
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